Need help?

On this page we have gathered the most frequently asked questions from our customers. If you do not find the answer to your question, please use the search function in the top right corner of the page.

You can also send us an e-mail with your question.

Already a customer? Please use the contact form in the Quickpay manager for faster support.

  • Getting started with using Quickpay
  • Do you have a logo we may use on our website?
  • What is a merchant agreement?
  • Move to Quickpay
  • SSL
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  • Can we use Quickpay?
  • More about MasterCard SecureCode
  • More shops using one Quickpay acount?
  • What is a PSP - Payment Service Provider?
  • Transaction costs - when using Nets/Teller
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  • What is the business code
  • More about curl
  • List of error codes
  • Failed to notify callbackurl
  • What does "Ordernumber already used" mean?
  • Merchant not allowed from your IP
  • Why do we get the error "No available payment methods"?
  • Does Quickpay offer a shop system as well?
  • Can we have a test account?
  • Do you have a test card?
  • Test mode
  • Are we allowed to use frames when calling Quickpay Payment Window?
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  • More about the socalled callbackurl
  • What is the CVC?
  • Why do we get "Error in field: cardtypelock"?
  • HTTPS
  • How do we calculate the md5check?
  • Can we have a look at the formal merchant guide from Nets?
  • I have received several business numbers - what should I use?
  • Is it possible to reuse order numbers?
  • Can I transfer variables to the continue-/cancelurl?
  • Transaction states
  • Sending custom variables to Quickpay
  • I get the error "Payment took too long to complete", what should I do?
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  • What does the balance column mean?
  • What does Capture failed mean?
  • How late can capture transactions and still have them in our account the next day?
  • How can I capture more than one transaction?
  • How do we change our bank account?
  • Change to new payment window
  • Renew transaction
  • How do we terminate our Quickpay subscription?
  • I have changed webhotel or it has changed IP, should I update anything in Quickpay-manager?
  • How can I cancel a reservation on a customers credit card?
  • Is it possible to perform sevral refunds on one transaction?
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  • Can we influence the content of statements?
  • Is it possible to capture a smaller amount than authorized?
  • We have made the capture, but the money is still not in our bank account?
  • Getting new password
  • PGW error occured, unspecified, Contact Nets
  • What is rss?
  • Status codes
  • New company type and VAT-no. Anything I should be aware of?
  • I have some failed transactions, can I see why?
  • What the icons mean?
  • EOL for old protocols in Quickpay
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